Chapter 3

Just noticed that i have skip this chapter.. haha sorry about this :P

Listening_

:- is a type of perception, which you receive auditory signals
:- is the process of receiving, constructing meaning from and responding to spoken and/ or non-verbal messages.

#Hearing is a basic step of receiving sound and is not the same as listening.

The 5 stages of listening :

Receiving 

:- the first stage of listening

:- verbally and non verbally

:- hearing auditory stimuli

Understanding 
:- the second stage of listening
:-decoding message

Remembering
:- the third stage of listening
:- retaining message received and understood for at least some period of time

Evaluation
:- the fourth stage of listening
:- judging messages you hear

Responding
:- the last stage of listening
:- responses while the speakers is talking
exp : something like body language that let the speaker know you are paying attention
:- responses after the speaker has stopped
exp : answer the question that teacher ask in the class.


Diversity of listening and culture :

Language and speech
:- every speaker speaks an idiolect
:- is a unique variation of the language

Nonverbal behavioral differences
:-speaker from different cultures have different display rules
#  Listen = verbal + nonverbal

Direct and indirect styles
direct styles :- say what you mean
indirect styles :- maintain a positive public image rather than absolute truth

Balance of story VS evidence
:- some culture, most people want evidence before making decisions rather than critical thinking
:- some culture, they more influenced by the word of high credibility source

Credibility
:- what make a speaker credible or believable will vary from one culture to another.

Feedback
:- some culture give very direct and very honest feedback
:- but for some culture.. it's more important to be positive than to be truthful and so they may respond with positive feedback even they don't feel it

Listening Effectively :

Participatory & passive listening

:- participate mentally and physically

:- passive listening is not without merit

Emphatic & objective listening

emphaty :- understand what other person means and feel

#listen more objectively

Nonjudgmental & critical listening

:-open mind and understand the message and then evaluate or judge the message.

Surface & depth listening

:- distinguish the surface(literal) and depth meaning of the communication

 FINISHED CHAPTER 3 ! :D