Chapter 7 & 8 -> Part 1

Interpersonal Communication_

:- a communication between sender and receiver
:- more than 1 person involved
:-through conversations & dialogues

The conversation process
#opening - "hello !"
#feedforward
1. to open the channels of communication - nice day, isn't?
2. preview future message - hey, i have some good new to tell you...
#business - message portion
#feedback - response : "thanks you for telling me the good new"
#closing - "goodbye"

Principles of  conversation
principle of turn-taking
:-there is an active exchange of roles of between speakers and listeners
:-the exchanges of cues is called conversational turns
# turn-maintaining : to maintain conversational cues
# turn-yielding : done talking and wishes to listen
# turn-requesting : ready to speak
# turn-denying : not responsive

principle of dialogue
:- two person share messages to one another
:- dialogue is indicates an interaction rather than just a conversation

principle of immediacy
:- consideration the relationship and intimacy of one another
:- adjusting the environment and the context

Everyday conversation
:- we need to maintain a social etiquette and conversation rules
small talk
:- we slowly introduce ourselves into a bigger issue or message
:- a bridge to the conversation
:- a very culturally based

excuses and apologies
:-maintain a fair stand on your excuses : do not lie and do not be too extreme
Types of excuses :
# i didn't do it - strong declination
# it wasn't so bad - mid to neutral stand
# yes but - admitting to the fault but still defensive
Etiquette for apologies :
:- maintain an open situation

complimenting and advice
:- message of praise
Etiquette of compliments
# qualified compliment
:- really justifies the words
#unquanlified compliment
:- used to do just pass on the impression or to mask certain behaviors and intentions
# receiving compliments
2 options when receiving
:-denial
exp : "it's nice of you to say that, but i know i was terrible"
:- acceptance
exp : "smile and say thank you "

avice 
3 types of advice
# explore options
:-to seek out alternatives
# expect advice / second opinion
:- emphasize or de-emphasize their beliefs and inclinations
# delay decision
:- to delay their decision